Privacy Policy
Last updated on April 9th, 2025
At Ballarat Roadworthy Centre, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 .
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services and carry out our business functions. The types of personal information we may collect include:
- Name, address, phone number, and email address.
- Driver's licence and vehicle registration details
- Payment and transaction details
- Information related to vehicle inspections and reports.
- Any other information you provide when interacting with us (e.g., via our website, phone, email, or in person)
2. How We Collect Your Information
We may collect your personal information when you:
- Book an inspection or service with us.
- Complete a form on our website or in person.
- Contact us by phone, email, or in person.
- Use our digital services or interact with our social media pages.
- Provide information through third parties (e.g., car dealerships or partner service providers)
3. Use of Personal Information
We use your personal information to:
- Provide vehicle inspection and roadworthy services.
- Issue certificates and inspection reports.
- Manage bookings and communicate with you.
- Process payments and manage accounts.
- Comply with legal obligations and regulatory requirements.
- Improve our services and business operations.
4. Disclosure of Personal Information
We may disclose your personal information to:
- VicRoads or other relevant government authorities
- Our staff, contractors, and service providers who assist us in delivering our services.
- IT and cloud service providers for data storage and operational purposes
- Legal, accounting, or regulatory bodies as required by law.
We do not sell or trade your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes:
- Secure physical and digital storage systems
- Access control and role-based permissions
- Regular security assessments and updates
- Staff training and awareness on data handling
6. Access and Correction
You may request access to or correction of your personal information at any time by contacting us. We will respond to your request in accordance with the Privacy Act and aim to ensure your information is accurate and up to date.
7. Website and Cookies
Our website may use cookies and similar technologies to improve your browsing experience. These tools may collect data such as your IP address, browser type, and interactions with the site. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website or communication may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. The updated version will be available on our website, and we encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Ballarat Roadworthy Centre
Email: admin@ballaratroadworthy.com
Phone: 035358920
Website: https://ballaratroadworthy.com